Customer Service, Serving Food and Drink, Food Safety, upselling (content can be customised as appropriate).

Customer Service, Serving Food and Drink, Guest Services in hospitality.

The content can be customised to meet individual group needs and can include Allergy awareness, Understanding pre-packed food labels, Serving non packed food.

Pouring milk, Steaming milk, Tamping, Dosing, Equipment, Latte art.

Allergy awareness, Understanding pre-packed food labels, Serving non packed food, Allergy labelling - food prepacked for direct sale (PPDS).

The importance of food safety Food safety laws, Legal responsibilities of food handlers, Types of contamination and the associated risks, Bacteriology, Food poisoning, Foodborne illnesses, An introduction to Hazard Analysis and Critical Control Points (HACCP), Personal hygiene, Work flow, work surfaces and equipment, Cleaning and disinfection, Waste disposal, Pest control, Safe food handling practices including time and temperature controls, Preparation, Cooking & reheating, Chilling, Cooling, freezing, Thawing, Hot holding, Displaying food, Core temperatures, Food preservation, Storage Stock control procedures.